ORRA Beauty Membership Agreement

This Orra Beauty Membership Agreement (“Agreement”) is made by and between The Orra Beauty (“we,” “us,” or “The Orra Beauty”) and the member who has acknowledged and accepted the terms of this Agreement (“you,” “your,” or the “Member”).

Your Orra Beauty Membership Benefits

Your membership provides the following benefits subject to the terms and conditions in this Agreement.

LUXE Membership

• Lash Refill Benefits: 1 classic refill valued at $99 can be used and applied to other services except stylist level upgrades or toward products

• Discounts: 10% off all products and additional services

• Anniversary gift: $50 service allowance in month of Member’s yearly anniversary of membership enrollment (applicable each anniversary)

• Priority booking: The Orra Beauty will make all reasonable efforts to prioritize bookings for members, subject to availability

DEUX LUXE Membership

• Lash Refill Benefits: 2 classic refills valued at $179 can be used and applied to other services except stylist level upgrades or toward products

• Discounts: 10% off all products and additional services

• Anniversary gift: $100 service allowance in month of Member’s yearly anniversary of membership enrollment (applicable each anniversary)

• Priority booking: The Orra Beauty will make all reasonable efforts to prioritize bookings for members, subject to availability

Other terms and conditions of membership benefits above:

• Your monthly Lash Refills Benefit will accrue and may be used after each monthly payment is received and will roll-over if not used so long as you are an active member (i.e., membership has not been canceled, placed on hold or terminated in accordance with this Agreement).

• You may transfer accrued Lash Refill Benefits to a friend or family member.

• Anniversary Gifts must be used in the month the benefits are made available, and will expire if unused.

UPON NONRENEWAL, CANCELLATION OR TERMINATION OF THIS AGREEMENT, ALL ACCRUED BUT UNUSED FACIAL/PEEL BENEFITS SHALL IMMEDIATELY EXPIRE AND YOU WILL NO LONGER HAVE THE RIGHT TO USE ANY ACCRUED BUT UNUSED FACIAL/PEEL BENEFITS. YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE NO RIGHT TO RECEIVE ANY REFUNDS OR CREDITS OF ANY KIND UNDER ANY CIRCUMSTANCES FOR ANY UNUSED FACIAL/PEEL BENEFITS.

THE ORRA BEAUTY RESERVES THE RIGHT TO MODIFY YOUR MEMBERSHIP BENEFITS IN ITS SOLE DISCRETION, UNLESS SUCH CHANGES MATERIALLY DIMINISH THE SERVICES OFFERED.

Your Membership Term and Fees

By signing this Agreement, you are committing to an initial three-month membership term (“Initial Term”) beginning on the date you sign this Agreement. At the end of the Initial Term, this Agreement will automatically renew and continue on a month-by-month basis until either you cancel, or we terminate this Agreement in accordance with its terms. By signing this Agreement, you authorize us to automatically charge the card you have specified (1) upon initial sign-up and thereafter each month for monthly membership fees until you cancel, you place your membership on hold as allowed under this Agreement or we terminate this Agreement under its terms; and (2) in lieu of presenting it for any goods or services received. Recurring monthly membership fees are generally charged on or about the first day of each month during the membership period, although The Orra Beauty may opt to charge on a different date each month at its discretion so long as charges for membership fees are only made once per calendar month. We will provide you with a written notice at least 45 days in advance of the change.

You agree that after your Initial Term ends we may change the amount of your recurring monthly membership payment by providing you written notice at least 45 days in advance of the change. The written notice will be mailed or emailed to you at the address(es) you provide above or to any updated mailing address or email address you provide in writing.

Membership Cancellation

You may cancel this Agreement without any penalty or obligation within 3 business days from the above date and receive a full refund of all payments made to The Orra Beauty. You may also cancel this Agreement if upon a doctor’s order you cannot physically receive the services, or you may cancel the Agreement if the services cease to be offered as stated in the Agreement. If you cancel the Agreement for either of these reasons, The Orra Beauty may keep only a portion of the contract price equal to a pro rata portion of the total price representing the proportion of services you used or completed, plus the cost to The Orra Beauty of any related goods which you have consumed or retained. This contract or note is for future consumer services and puts all assignees on notice of the consumer’s right to cancel under Chapter 2-18, F.A.C.

You may cancel this Agreement for any reason after the Initial Term. Your cancellation request must be submitted in writing by email to membership@theorrabeauty.com

Your cancellation request will be effective 30 days after it is received. Any payments due under this Agreement before the cancellation or termination effective date will be charged by us as scheduled.

Additional Membership Terms and Conditions

Updated Information:

For purposes of identification and billing, you agree to provide The Orra Beauty with current, accurate, complete, and updated information including your name, address, telephone number, and applicable payment data. You agree to notify The Orra Beauty promptly of any changes in your information, including your payment data.

Termination by The Orra Beauty:

The Orra Beauty reserves the right to terminate or refuse to renew your Agreement for any reason not prohibited by law including, but not limited to, an unsatisfactory payment history. The Orra Beauty reserves the right to collect at any time any delinquent or outstanding balance(s) that has not been paid for any services provided or monthly payments owed.

No-Show Policy:

SAME DAY “no-shows” or appointment cancellations that occur within 24 hours of an appointment will be charged a no-show/cancellation fee specified by The Orra Beauty in its sole discretion – applicable no-show/cancellation fees will be indicated at the time of booking or per stated The Orra Beauty policy which may be posted in studio or on the applicable The Orra Beauty membership program landing page on the The Orra Beauty website. If you cancel more than 24 hours prior to a scheduled appointment, there will be no fee charged.

Transferability:

You may not transfer your rights or obligations under this Agreement to anyone else without our prior written consent. We may assign or transfer this Agreement or any of our rights under it without notice to you, except as otherwise required by law.

Monthly Studio Membership Hold Election by Member:

At any time after the Initial Term, you may elect to place your membership on hold without canceling for a period of up to three (3) consecutive months on one (1) occasion in any twelve (12) month rolling calendar period. If you elect to place your membership on hold under these terms, you will be required to pay a fee of $25 per month for a membership hold. To request a membership hold, you must email your membership hold request to the The Orra Beauty Consumer Excellence team at membership@theorrabeauty.com at least 3 days prior to your bill date. Upon conclusion of the membership hold period, your membership will resume its full membership status and your regular monthly membership billings will resume. You will not accrue any Lash Refill Benefit or other membership benefits while your membership is on hold, and you will not be able to use any membership benefits, including any previously accrued Facial/Peel Benefits, during your membership hold.

Entire Agreement and Severability:

You, as the Member, and The Orra Beauty acknowledge that this Agreement constitutes the entire agreement with respect to the terms and conditions associated with an The Orra Beauty membership. Nothing herein affects or modifies the separate terms and conditions of service which govern the services provided to you by the The Orra Beauty, including any consents to receive treatment and services by The Orra Beauty professionals. This Agreement shall be enforceable by The Orra Beauty and its parent companies, subsidiaries, successors, assigns, and affiliates, including the legal entity that controls the studio with which the Member has entered into this Agreement, and may be enforced against your heirs and legal representatives. We may delay enforcing any of our rights without losing them. The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provision of this Agreement, which shall remain in full force and effect.

Jurisdiction:

To the full extent permissible by law, for purposes of any dispute arising out of this Agreement, all parties hereto agree to submit to the sole and exclusive jurisdiction of the courts located in the county and state in which services are provided to members by The Orra Beauty and to the application of the state law where such services are provided.

Text Messages and Phone Calls:

With your consent, we may send you advertising text messages to the number you provide. These text messages may be sent via an automatic telephone dialing system. You are not required to consent to advertising text messages to become an The Orra Beauty member or to purchase goods/services. Separately, we may send you informational reminder text messages, which are not promotional messages, to the number you provide. For all text messages, standard message and data rates apply. We may contact you by telephone at the phone number you provide.

Use of Personal Information:

For information on how The Orra Beauty may collect and process your personal information please see the The Orra Beauty Privacy Policy, as may be changed from time to time, which is incorporated in this Agreement as if fully set forth herein.

NOTICE:

We are hereby informing you that should you choose to pay for any part of your membership in advance, be aware that you are paying for future services and may be risking loss of your money in the event The Orra Beauty ceases to conduct business in the location where you primarily receive services, or at all. The Orra Beauty does not post a bond, and no other protections may be provided to you should you choose to pay in advance.

I ACKNOWLEDGE AND AGREE THAT I UNDERSTAND THE PROVISIONS CONTAINED WITHIN THIS AGREEMENT, HAVE HAD ADEQUATE TIME TO REVIEW SUCH PROVISIONS BEFORE SIGNING, AND HAVE BEEN PROVIDED A PRINTABLE COPY OF THIS AGREEMENT. I AFFIRM THAT I AM OF LEGAL AGE AND AM FREELY ENTERING INTO THIS AGREEMENT. I AGREE TO COMPLY IN FULL WITH THE TERMS AND CONDITIONS OF THIS AGREEMENT AND MY ACCEPTANCE OF THESE TERMS BY ELECTRONIC MEANS SHALL BE FULLY BINDING ON ME.